ppvpi Terms and Conditions

These terms and conditions ("Terms") apply to the ppvpi platform and all of its services. By accessing ppvpi through its website, mobile version, or any other channel, you are considered to have voluntarily accepted these Terms.

ppvpi operates an online gaming and betting platform for users in Bangladesh. These Terms are effective according to Bangladesh Standard Time (BST, UTC+6).

• These Terms are available in both English and Bengali; in case of any difference in interpretation, the Bengali version will apply.
• ppvpi reserves the right to change these Terms at any time, and continued use of the platform after any change will be considered acceptance of the updated Terms.
• If any term is unclear, please get clarification from our support team before you start using the platform.

To open an account and use any gaming or betting service on ppvpi, users must be at least 21 years of age. If an age verification request is made, submission of a valid identity document is mandatory.

Eligibility Criteria

• Users must be 21 years of age or older.
• Personal information must be accurate and truthful — providing false information may result in account suspension or termination.
• Each person may operate only one account.
• Individuals who have voluntarily self-excluded may not open a new account.
• ppvpi employees and their immediate family members are not eligible to bet on this platform.

When opening an account on ppvpi, you must provide your correct name, a valid mobile number, and an active email address. The user is fully responsible for the security of their own account.

Account Security

• Keep your password strong and do not share it with anyone.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Sharing or transferring your account to a third party is strictly prohibited.
• Placing bets on behalf of another person is not permitted.

Account Verification (KYC)

ppvpi runs an account verification process to ensure a safe gaming environment. A copy of a national identity card or passport may be requested before withdrawals or when depositing above a certain amount. Some features may be limited until the verification process is complete.

Account Closure

ppvpi reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent or deceptive activity.
• Evidence of bonus abuse or operating multiple accounts.
• Detection of money laundering or suspicious financial activity.

ppvpi supports transactions through Bangladesh's popular mobile banking methods. We use bKash, Nagad, and Rocket for fast and secure transactions.

Deposit Terms

• The account used for depositing and the account used for withdrawals must be in the same name and number.
• Deposits made through a third party are not accepted.
• If a deposit amount does not appear in your account due to a technical issue, notify the support team immediately and keep proof of the transaction.

Withdrawal Terms

• Withdrawal requests are generally processed within 5–30 minutes.
• Withdrawals may be delayed if verification has not been completed.
• A withdrawal request may not be accepted if active bonus wagering has not been completed.
• If there is a suspicion of fraud, additional verification may be required.

ppvpi provides various bonuses and promotional offers for its users. Each offer has its own terms, which are detailed on the relevant promotion page.

Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement is 10x (on the bonus amount only).

General Bonus Terms

• A bonus may only be claimed on one account and one device.
• Multiple bonuses cannot be claimed at the same time unless the offer explicitly permits it.
• If evidence of bonus abuse or manipulation is found, the bonus will be forfeited.
• Bonus winnings cannot be withdrawn before the wagering requirements are met.
• ppvpi reserves the right to change or cancel any promotion at any time.

VIP Program

ppvpi runs a three-tier VIP program for regular players. Playing more allows you to move up to a higher tier, and weekly cashback benefits increase accordingly.

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.7% cashback per week.
• Gold: Up to 1.0% cashback per week.

VIP cashback is added to the account at a set time each week. ppvpi reserves the right to change the terms and benefits of VIP tiers.

The ppvpi platform offers slots, live casino, sports betting, and a range of other gaming services. Each game has its own applicable rules, which can be found on the relevant game page.

General Gaming Terms

• Once a bet is placed and confirmed, it cannot be changed or cancelled.
• If incorrect odds or payouts are displayed due to a technical error, ppvpi reserves the right to make corrections.
• If a connection is lost, the outcome of any ongoing bet will be determined based on server data.
• If the balance is insufficient during a game session, the bet will not be accepted.

Sports Betting

In the sports betting section, bets can be placed on various sporting events. As an example of betting markets, in a hypothetical match such as Bangladesh vs India, it is possible to bet on markets like match winner, total runs, or point spread. Actual match results or odds are not stated here.

• Odds may change rapidly during live betting events.
• If an event is cancelled, the bet will be considered void and the stake will be refunded.
• For abandoned or incomplete events, ppvpi's defined rules will apply.

Prohibited Activities

• Placing bets using bots or automated software.
• Using multiple accounts belonging to the same person or group to claim bonus benefits.
• Any betting activity connected to match-fixing or manipulation.
• Exploiting any vulnerability or bug in the platform for an advantage.

ppvpi places the highest importance on protecting users' personal information. We use SSL encryption technology to keep all transactions and data transfers secure.

For detailed information on how personal data is collected, used, and stored, please read our Privacy Policy.

Purpose of Data Use

• Account verification and management.
• Transaction processing and fraud prevention.
• Providing customer support.
• Fulfilling legal obligations.
• Improving the platform and providing a personalised experience.

Personal information is not sold to third parties. Data may be shared where required by law or for security purposes.

ppvpi believes that gaming should always be enjoyable and controlled. We place the highest importance on the mental and financial wellbeing of our users.

Self-Help Tools

• Deposit Limits: Set a daily, weekly, or monthly deposit amount.
• Take a Break: Temporarily close your account for a set period of time.
• Self-Exclusion: The option to keep your account fully closed for an extended period.
• Reality Check: A system to remind you at regular intervals.

If you have any dispute or complaint, please contact our support team first. We always aim to find the best possible solution.

How to Submit a Dispute

• Get immediate assistance through the site's live chat.
• Send a detailed description by email: [email protected]
• When submitting a complaint, include your account ID, the date, and transaction details.

Resolution Timeframe

General complaints are reviewed initially and additional information may be requested if needed. Complex disputes may take more time. ppvpi's decision will be considered final, but users may submit a request for reconsideration by providing reasonable grounds.

ppvpi makes every effort to operate a safe and reliable platform, but service disruptions may occur in some circumstances.

• ppvpi is not responsible if a bet or game session is affected by internet connection issues.
• ppvpi is not directly responsible for delays or errors caused by third-party payment providers.
• If services are disrupted due to unexpected technical issues, natural disasters, or other causes beyond our control.
• If an account is compromised due to a security vulnerability on the user's own device.

All content on the ppvpi platform — logos, designs, text, graphics, software, and code — is the exclusive property of ppvpi and is protected by intellectual property laws.

• ppvpi content may not be published, distributed, or used commercially elsewhere without prior permission.
• Game content and software remain under the intellectual property of the respective providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming).
• Attempting to reverse engineer or decompile any part of the platform is prohibited.

ppvpi may update these terms and conditions at any time. A notice will be posted on the site before any changes take effect. Continued use of the platform after changes are made will be considered acceptance of the new terms.

If you have any questions about these terms or any ppvpi service, please contact our support team:

• Live Chat — directly on the site, 24/7
• [email protected]

Our support team is available in both Bengali and English, seven days a week, 24 hours a day.